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Code of Conduct Professional Standards Session Guidelines Communication Payments & Fees Quality Standards Dispute Resolution Prohibited Activities Account Management FAQ

Code of Conduct Our core principles

Professional Integrity

Maintain the highest standards of professional ethics and integrity in all interactions. Your conduct reflects on both yourself and the legal profession.

  • Be honest and transparent about your qualifications
  • Respect client confidentiality at all times
  • Avoid conflicts of interest
  • Uphold the dignity of the legal profession

Impartiality

Provide unbiased guidance and treat all trainees equally, regardless of their background, beliefs, or circumstances.

  • No discrimination of any kind
  • Equal attention to all trainees
  • Fair assessment and feedback
  • Cultural sensitivity and awareness

Commitment

Honor your commitments and be reliable. Your dedication sets the foundation for successful mentorship relationships.

  • Show up on time for scheduled sessions
  • Provide adequate notice for cancellations
  • Follow through on promises
  • Be prepared and organized

Respect

Foster a respectful and inclusive environment where trainees feel valued and comfortable asking questions.

  • Listen actively and empathetically
  • Encourage questions and discussions
  • Provide constructive feedback
  • Respect boundaries and privacy
Important: Violation of the Code of Conduct may result in warnings, temporary suspension, or permanent removal from the platform. Repeated offenses will lead to account termination.

Professional Standards What we expect from our mentors

Do's

  • Maintain an updated and accurate profile
  • Keep your qualifications and experience current
  • Respond to booking requests within 24 hours
  • Provide clear learning objectives for each session
  • Share relevant resources and materials
  • Follow up with trainees after sessions
  • Keep learning materials updated and relevant
  • Seek feedback to improve your mentoring

Don'ts

  • Don't misrepresent your qualifications or experience
  • Don't accept payments outside the platform
  • Don't share confidential client information
  • Don't provide legal advice without proper context
  • Don't cancel sessions at the last minute
  • Don't discriminate against any trainee
  • Don't engage in unprofessional behavior
  • Don't pressure trainees for positive reviews
Standard Requirement Consequence of Non-compliance
Profile Completion 90% or higher Reduced visibility in search
Response Time Within 24 hours Warning after 3 violations
Session Attendance 95% or higher Temporary suspension
Rating Maintenance 4.0 or higher Review and improvement plan

Session Guidelines Best practices for training sessions

Before Session
Preparation
  • ✓ Confirm session timing with trainee 24 hours in advance
  • ✓ Prepare learning materials and resources
  • ✓ Set clear learning objectives
  • ✓ Test your audio/video equipment
  • ✓ Review trainee's questions or requirements
During Session
Execution
  • ✓ Start on time and maintain professional demeanor
  • ✓ Encourage questions and active participation
  • ✓ Use real-world examples and case studies
  • ✓ Check understanding periodically
  • ✓ Stay within scheduled time (unless trainee agrees to extend)
After Session
Follow-up
  • ✓ Send summary notes or resources shared
  • ✓ Provide additional reading materials if relevant
  • ✓ Ask for feedback on the session
  • ✓ Confirm next session if applicable
  • ✓ Release payment confirmation (trainee will confirm completion)
Pro Tip: Create a standard session template or outline that you can customize for each trainee. This saves time and ensures consistency in your mentoring.

Communication Guidelines How to interact effectively

Platform Communication

All initial communication should stay within the platform for security and record-keeping.

  • Use platform messaging for all booking-related communication
  • Keep professional boundaries in all messages
  • Respond within 24 hours on weekdays
  • Save important conversations for reference

During Sessions

Maintain professional and clear communication during live sessions.

  • Speak clearly at an appropriate pace
  • Use legal terminology accurately
  • Explain complex concepts in simple terms
  • Be patient with questions and repeat if necessary

Written Communication

All written materials should be professional and accurate.

  • Proofread all written communication
  • Cite sources for legal information
  • Maintain confidentiality in shared documents
  • Use clear and organized formatting

Handling Difficult Conversations

Address challenges professionally and constructively.

  • Stay calm and professional
  • Listen before responding
  • Focus on solutions, not blame
  • Involve platform support if needed

Payments & Fees Understanding the financial aspects

Fee Structure

  • Platform Commission: 15% for sessions under ₹1000, 10% for sessions ₹1000+
  • Withdrawal Fee: ₹10 for bank transfers, free for UPI
  • GST: 18% applicable on platform fees
  • Minimum Withdrawal: ₹500

Payment Timeline

  • Session Completion: Trainee confirms within 24 hours
  • Auto-release: Funds released after 24 hours if no dispute
  • Wallet Credit: Immediate upon release
  • Bank Transfer: 2-3 business days

Setting Your Rates

  • Minimum rate: ₹300 per hour
  • Maximum rate: ₹5000 per hour
  • Bulk session discounts: 10% off for 5+ sessions
  • Adjust rates based on demand and expertise

Tax Compliance

  • TDS applicable as per Income Tax rules
  • Monthly statements available for download
  • Annual tax summary generated automatically
  • Consult your CA for tax planning
Never accept payments outside the platform. This violates our terms and puts you at risk of fraud. All payments must go through our secure escrow system.

Quality Standards Maintaining excellence

Rating Guidelines

  • Maintain average rating of 4.0 or above
  • Ratings below 3.5 trigger review
  • Respond professionally to all reviews
  • Use feedback for improvement

Continuous Improvement

  • Update skills and expertise regularly
  • Attend mentor webinars and training
  • Stay updated with legal developments
  • Seek feedback and act on it

Verification Standards

  • Bar Council enrollment must be current
  • Practice experience must be verifiable
  • Renew verification annually
  • Report any changes in credentials

Mentor Levels

  • Rising Mentor: New mentors (0-3 months)
  • Established Mentor: 3+ months, 4.5+ rating
  • Expert Mentor: 1+ year, 4.8+ rating, 100+ sessions
  • Master Mentor: Top 1%, featured in marketing

Dispute Resolution Handling conflicts professionally

Dispute Resolution Process: All disputes are handled by our dedicated support team. The process typically takes 3-5 business days.
Step 1
Trainee Raises Dispute
Trainee can raise a dispute within 7 days of session completion. Reasons include: mentor no-show, incomplete session, quality issues, etc.
Step 2
Mentor Notification
You'll receive email notification with dispute details. You have 48 hours to respond with your perspective and any evidence.
Step 3
Review by Support Team
Our team reviews all communication, session history, and evidence. We may request additional information from both parties.
Step 4
Resolution
Final decision communicated to both parties. Options include: full refund, partial refund, session reschedule, or release of payment.

If Dispute Raised

  • Respond promptly within 48 hours
  • Provide clear evidence (screenshots, notes)
  • Stay professional in all communication
  • Be open to reasonable solutions
  • Learn from the experience

Avoid These

  • Don't ignore the dispute notification
  • Don't get defensive or aggressive
  • Don't communicate outside platform
  • Don't offer refunds without support team approval
  • Don't retaliate against trainee

Prohibited Activities What's not allowed on our platform

Zero Tolerance: The following activities will result in immediate account termination without payment of pending earnings.

Financial Violations

  • Accepting payments outside platform
  • Requesting advance payments directly
  • Fraudulent refund practices
  • Money laundering activities

Privacy Violations

  • Sharing trainee personal information
  • Recording sessions without consent
  • Posting private communications publicly
  • Stalking or harassment

Legal Violations

  • Practicing law without proper license
  • Guaranteeing case outcomes
  • Providing unauthorized legal advice
  • Misrepresenting qualifications

Platform Abuse

  • Creating fake accounts
  • Manipulating ratings or reviews
  • Spamming trainees
  • Gaming the search algorithm

Account Management Keeping your profile active

Account Activity

  • Log in at least once every 30 days
  • Update availability calendar weekly
  • Respond to messages within 24 hours
  • Inactive for 60 days = account suspended

Profile Updates

  • Update practice areas as you grow
  • Add new qualifications promptly
  • Refresh profile photo annually
  • Update contact information immediately

Vacation Mode

  • Set vacation mode for breaks >3 days
  • Minimum 7 days notice for extended leave
  • Auto-decline new booking requests
  • Honor existing bookings during vacation

Account Deactivation

  • Complete all pending sessions first
  • Settle all pending payments
  • 30-day cooling period before reactivation
  • Data retained for 3 years as per policy

Frequently Asked Questions

What happens if I need to cancel a session?

If you need to cancel, please do so at least 24 hours in advance. Late cancellations (within 24 hours) will result in a 50% penalty on the session fee. Emergency cancellations are reviewed case by case. Always communicate with the trainee and reschedule promptly.

How do I handle a trainee who doesn't show up?

Wait for 15 minutes. If the trainee doesn't join, message them through the platform. After 15 minutes, you can mark the session as "No Show" and still receive full payment. The platform will attempt to contact the trainee and may take action if it's a pattern.

Can I share my contact information with trainees?

No. All communication should stay within the platform until after the first session. After a successful session, you may share professional contact information (like LinkedIn) but avoid sharing personal phone numbers or email until you've built trust.

What's the process for getting verified?

Upload your Bar Council ID and enrollment certificate during registration. Our team verifies within 48 hours. You'll receive a "Verified" badge on your profile. Verification must be renewed annually by uploading updated documents.

How do I withdraw my earnings?

Go to Wallet → Withdraw Funds. Add your bank account or UPI details. Minimum withdrawal is ₹500. Bank transfers take 2-3 business days, UPI is instant. Withdrawals are processed daily at 2 PM.

What if a trainee doesn't release payment?

After a session, trainees have 24 hours to confirm completion. If they don't take action, funds are automatically released to you. If they dispute, our support team will review the case. Keep session notes and any evidence of work done.

Download Mentor Handbook

Get the complete mentor guidelines in PDF format for offline reference. Includes checklists, templates, and quick reference guides.

English Version Hindi Version Print Version

Updated: March 2026

Acknowledgment

By continuing to use the platform as a mentor, you acknowledge that you have read, understood, and agree to abide by these guidelines. Failure to comply may result in:

Thank you for being part of our mentor community! Your dedication to nurturing the next generation of legal professionals is what makes this platform special.