Policies

Quick Summary

⏱️ Cancellation Window 7 days before training: 100% refund

💰 Refund Processing 3-7 working days

🛡️ Dispute Resolution Within 48 hours

Escrow Protected Payments

Cancellation & Return Policy

Version: 3.0.0

Last Updated: January 1, 2026

Effective: Immediate

Important: Since Advocate Academy provides training services (not physical products), this policy covers cancellation of service bookings and refunds for training sessions. All payments are held in escrow until training completion.

5. Dispute Resolution
6. Wallet Refunds
7. Non-Refundable Cases
8. Refund Process

1. CANCELLATION BY TRAINEE

Trainees can cancel their training bookings through their dashboard. Refund amounts depend on when the cancellation is made:

Cancellation Timeline	Refund Amount	Wallet Credit	Bank Transfer	Processing Fee
> 7 days before training	100%	Immediate	3-5 working days	No fee
3-7 days before training	75%	Immediate	5-7 working days	No fee
24-48 hours before training	50%	Immediate	7-10 working days	₹50 cancellation fee
< 24 hours before training	0% (No Refund)	-	-	Full fee charged
After training starts	No Refund	-	-	Full fee charged

Example:
Training on March 15

Cancel by March 8 → 100% refund
Cancel March 9-12 → 75% refund
Cancel March 13-14 → 50% refund
Cancel March 15 → No refund

Pro Tip:
Cancel at least 7 days before to get full refund. Consider rescheduling instead of canceling (free within 7 days).

2. CANCELLATION BY ADVOCATE

When an advocate cancels a training session, the following rules apply:

Cancellation Timeline	Refund to Trainee	Penalty to Advocate	Impact on Rating
> 48 hours before training	100% refund	No penalty	No impact
24-48 hours before training	100% refund	₹200 penalty	-0.5★ rating impact
< 24 hours before training	100% refund + ₹500 compensation	₹500 penalty	-1★ rating impact
No-show (without cancellation)	100% refund + ₹1000 compensation	₹1000 penalty	-2★ rating impact + account review
Repeated cancellations (3+ in 30 days)	100% refund each time	Account suspension	Profile hidden for 30 days

Valid Reasons for Cancellation: Medical emergency, court appearance, family emergency (documentation may be required). Valid reasons may waive penalties.

3. REFUND CALCULATOR

Calculate Your Refund:

Training Fee (₹)

Days Before Training

Refund Amount:

₹5,000

4. NO-SHOW POLICY

Trainee No-Show

No refund issued
Training marked as "incomplete"
Advocate receives 50% payment
Platform keeps 50% as penalty
Account flagged after 2 no-shows

Advocate No-Show

100% refund to trainee
₹1000 compensation to trainee
₹1000 penalty from advocate
Automatic 1-star rating
Account suspension after 2 no-shows

Grace Period: 15-minute waiting period. After 15 minutes, it's considered a no-show.

5. DISPUTE RESOLUTION

If you're not satisfied with the training quality:

Raise Dispute

Within 24 hours of training completion via dashboard

Provide Evidence

Upload screenshots, chat logs, or session recordings

Review by Team

Our dispute team reviews within 24-48 hours

Resolution

Full refund, partial refund, or fee release decision

Dispute Outcomes

Full Refund (100%)
Partial Refund (25-75%)
Fee Release to Advocate
Free Rescheduling
Compensation Credit

Dispute Reason	Evidence Required	Typical Resolution
Poor quality training	Session recording, notes	50-75% refund
Incomplete coverage	Training plan vs delivered	Partial refund based on % covered
Wrong information taught	Legal references, proof	100% refund + compensation
Unprofessional behavior	Chat logs, recordings	100% refund + advocate penalty

6. WALLET REFUNDS & WITHDRAWALS

Wallet Credit

Refunds credited instantly to Academy Wallet
No expiry for wallet balance
Use for future trainings anytime
Transfer to bank (fee applies after free limit)

Bank Transfer

First withdrawal/month	Free
Additional withdrawals	₹10 + GST
Minimum withdrawal	₹500
Processing time	3-5 working days

UPI Transfer

Instant

1% fee (min ₹20)

IMPS Transfer

2-3 hours

₹15 fee

NEFT Transfer

3-5 working days

Free (first monthly)

7. NON-REFUNDABLE CASES

Completed Trainings: No refund after completion confirmation

Partial Attendance (>50%): If trainee attended more than half

Digital Downloads: Training materials once downloaded

Verification Fees: One-time advocate verification fee

Terms Violation: If user violated platform rules

Fraudulent Claims: False refund requests

Fraud Warning: Fraudulent refund claims may result in permanent account suspension and legal action.

8. REFUND PROCESS

Step-by-Step Process:

Log in to your account
Go to "My Trainings" → "Completed/Upcoming"
Click on the specific training session
Select "Request Cancellation/Refund"
Choose reason and submit
Auto-approval for eligible cancellations (7+ days)
Manual review for disputes (24-48 hours)

Processing Times

✓ Wallet Credit: Immediate
✓ UPI Transfer: 15-30 min
✓ Card Refund: 5-7 days
✓ Bank Transfer: 3-5 days
✓ International: 7-10 days

SPECIAL CIRCUMSTANCES

With valid medical certificate:

100% refund even after cancellation deadline
Must provide certificate within 7 days
One-time relaxation per year

If platform technical issues prevent training:

100% refund to trainee
Full payment to advocate (platform bears cost)
Free rescheduling option

Advocate called for urgent court hearing:

100% refund to trainee
No penalty to advocate (with proof)
Priority rescheduling

Need Help with a Refund?

Our refund team is available 24/7 to assist you.

refunds@advocateacademy.in

By using Advocate Academy, you automatically agree to this Cancellation & Return Policy. All transactions are processed according to these terms.

Policy Version: 3.0.0 | Last Acknowledged: Upon transaction